Privacy Policy

What info do we collect?

We collect your personal details directly from you including your name, address, email addresses, telephone numbers, title and country of residence. If you enter a competition or interact with us on social media we may collect your social media identifiers.

We have to collect some of this data from you to create and maintain an account for you on our systems. We manage our interactions with you using an account system and we will tell you when information is required for us to provide our services rather than you being able to decide whether to give it to us or not. We collect financial data including transactions we have made with you but we do not generally collect or retain payment card details as this processing is outsourced.

We also collect data from you about other people who are in your travelling party. You are responsible for telling them you have given us their data our use of which is governed by this privacy policy. Where you provide us with information about children you are responsible for gaining the relevant consent from them or their parents/guardians.

We collect data for marketing and website management purposes including details of how you have used our website, your responses to surveys and feedback requests, your marketing preferences and your cookie consents.

We collect technical data including internet protocol (IP) addresses, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website. Some of this data is used for website management and marketing purposes.

What do we use this data for?

We collect and use information about you through our website in an effort to improve your experience and to operate and improve the site. These uses may include providing better customer service, making the site easier to use by eliminating the need to repeatedly enter the same information and providing information customised to your interests.

We do not sell, rent or lease your personal information to third parties. You can browse our site without telling us who you are or revealing any personal information about yourself. It is always your choice whether to receive marketing and promotional information from us our not. It is our policy to make any customer inactive from our database or mailing list upon the customers request.

Please contact us if you wish to opt out of receiving communications from Spinnaker Bay.

We perform behaviour analysis on our website and use it to improve the website and our products. We use data to protect the security or integrity of our website and our business. That includes protecting your data so this is a service provided to you.

We use your data to respond to your enquiries and communicate with you if necessary. Sometimes we need to let a supplier know you have an issue or let you know the supplier has an issue with you so we need to know who you are to get this done.

We may use your collected information to:

Process your booking, including sending emails to confirm your booking, reminder of your final payment, confirming final payment and requesting participation in our guest survey, along with customary business communications.

Verify your identity and to assist you if you have forgotten your login or password

Communicate with you and to send you information by email, postal mail or other means about our products, services and promotions, where you agree to receive such information.

Help us learn more about your browsing preferences and personalise this website in accordance with your preferences.

Who do we share your information with?

We’ll share some of your personal information with the owner of the property you have booked. We’re pretty sure this won’t come as a big surprise to you as it is how the business works. They have to know you are coming to get ready for you. We keep this to a minimum and most of it is accessed on our systems so we know who has what.

If we get asked by an appropriate government or regulatory authority we may have to release your information to them. We don’t have a lot of choice in this.

If there is a risk to you or to others we may release your information without telling you first. This will be unusual.

We may need to give your information to third parties whom we may choose to sell, transfer, or merge parts of our business or our assets. If a change of ownership happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy.

We only keep data for as long as we reasonably need it. Apart from anything else it slows everything down and costs money if we keep it for longer so we do have a good reason to get rid of it.

We are required to keep some information for longer periods by law and we keep some because it is in our legitimate interests but the information below is most relevant to you.

As a guide, you can expect us to retain enough data to identify you for six years after you last interacted with us or we had a commercial relationship with you. This is mainly because that is when records relating to corporate taxation can be removed. Because holiday letting is a long term proposition and can involve large periods of time between actions such as buying a property we will continue to send you marketing promoting our services for up to four years after your last response although the frequency of communications will decrease with time and you can ask us to stop at any time.

While we have a commercial relationship with you we retain full records, including data from more than six years ago and if we reasonably contemplate there may be litigation or there has been a complaint in relation to your property we may retain information beyond the six year standard.

Your Rights:

You have the right to ask us for a copy of the data we hold about you or any part of that data along with some further information about how we process it and keep it safe. We are allowed to ask you for more information about your identity and to ask you to narrow down your request to help us find your data. This right always applies but there are exemptions that mean you may not always receive all of the information we process. You cannot make an access request for someone else’s data without their written authorisation.

Please send an email to [email protected] or drop us a letter to our postal address at 151 Frankton Rd, Queenstown, New Zealand.

Normally we will deal with your requests within one week but particularly complex requests may take longer. We will let you know when that happens.

Changes:

We always record the date on which the privacy policy has been changed at the top of this page. You can ask us for copies of previous privacy policies and when they were effective from at any time. When we change our purposes for processing your data we will let you know either through this privacy policy or by sending you a direct communication if we think it has a large impact on you. Regular communications may indicate when we have updated this policy and ask you to take a look at it.

Contact Us:

Our contact details for privacy and data protection issues are:

Email: [email protected]

Phone: 03 442 5050

Postal: 151 Frankton Rd, Queenstown, New Zealand